Deleting your account

How to ask

Sign in to your account and press the button on this page. That is the fastest way, because it tells us exactly which account you mean.

If you have already uninstalled the app or cannot sign in, email customersupport@idericbank.com from the address your account was opened with, and write "Delete my account" in the subject. We reply to the address on the account and nowhere else — that is what stops somebody else closing your account for you.

Sign in to request deletion

What gets deleted

• Your name, username, email address and phone number.
• Your password.
• The photographs of your identity document and your face.
• Your saved settings and your API keys, if you made any.

What we have to keep, and for how long

Records of money that actually moved — deposits, transfers, withdrawals and card fees — are kept after the account closes. Financial record-keeping rules require it, and it is also the only way to answer a question about a payment later. Those records are reduced to the transaction itself and an internal reference; they stop being attached to a person who can be identified from them.

Before we can close it

If your balance is not zero we will ask you where to send the money first. If you hold an active card it is cancelled as part of the closure. If you have a loan outstanding it has to be settled before the account can go.

How long it takes

We aim to answer within a few days. Once everything above is settled, the deletion itself is done immediately and cannot be undone.

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